Extended Warranties

• Peace of Mind – Extended Warranties ensure you will not be surprised by an extended outage or the unplanned cost associated with repair or replacement of major equipment.
• Budget Protection –Extended Warranties will protect your investment in capital equipment. Because the failure of any mechanical system is guaranteed over time, the cost of a Rapid Response service call with parts and labor can quickly exceed the cost the warranty program itself.
• Rapid Response – Just call Vette if your equipment should break or malfunction and a VGS trained service technician will help solve the problem.

• Vette’s Limited Warranty (LW) covers the parts (or parts and labor) costs to repair or replace your Vette Datacom Facilities Cooling (VDC) equipment following Start-Up & Commissioning by Vette Global Services (VGS). VGS offers Limited Warranty service for all your VDC cooling system components including Rear Door Heat Exchangers, Hose Assemblies and Coolant Distribution (CDU) units.
• Vette’s Preventive Maintenance contracts (PM) can be ordered alone or as bundles. Common requests are for 6-month and 1-year service intervals, though custom contracts can be quoted as needed. PM visits are scheduled to verify proper operation of the equipment and identify or prevent impending problems before they happen. Preventive Maintenance visits cannot be substituted for un-scheduled maintenance visits if the equipment is not covered under a warrantythat includes labor.
• Vette’s Extended Parts & Labor Warranty (EPLW) protects you from unexpected and unbudgeted service calls after the Vette Limited Warranty has expired. VGS offers Extended Parts & Labor Warranty contracts for all of your VDC cooling system components. These contracts can be renewed annually or purchased as multi-year contracts.

• Part shipments are by ground carrier unless upgraded VGS response contracts are in place for the equipment in question.
• Vette equipment not installed by VGS is covered by a Parts-Only Replacement Warranty if the equipment serial numbers have been registered with VGS or if proof of purchase date can be otherwise provided.
• VGS technician on-site response is available during normal business hours (8am – 5pm) and is best-endeavor unless upgraded VGS response contracts are in place for the equipment in question.
• Upgraded service options include the following:
• 24-hour service technician response
• Air-freight of parts for next-day delivery (where available).